Privacy Policy
Effective Date: January 1, 2026
1. Introduction
Levelynx respects your privacy and is committed to protecting the information collected through our website, platform, and flood monitoring systems. This Privacy Policy describes how we collect, use, store, and safeguard your data when you interact with our services.
2. Information We Collect
We may collect the following categories of information:
- Contact information (name, email address, phone number)
- Organization or municipality details
- System configuration data and preferences
- Water level measurements and sensor data
- Alert preferences and notification settings
- Website usage and analytics data
Important: Levelynx does NOT collect personal location tracking of individuals. Our sensors monitor water levels at fixed locations, not the movements or whereabouts of people.
3. How We Use Information
We use the information we collect to:
- Provide flood monitoring and water level measurement services
- Deliver alerts and notifications based on configured thresholds
- Improve system reliability, accuracy, and performance
- Communicate with customers about their accounts and services
- Respond to inquiries and support requests
- Meet operational, contractual, and legal obligations
4. Data Sharing
Levelynx does not sell personal data.
We may share information only in the following limited circumstances:
- Service Providers: Third-party providers that help us deliver services, such as alert delivery platforms (e.g., WeatherCall)
- Connectivity Providers: Cellular and satellite communication providers necessary for data transmission
- Legal Requirements: When required by law, regulation, legal process, or governmental request
5. Data Security
Levelynx employs reasonable administrative, technical, and physical safeguards designed to protect the information we collect. These measures include encryption, access controls, and secure data transmission protocols. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain data only as long as necessary to fulfill the purposes for which it was collected, including service delivery, operational analysis, legal compliance, and contractual obligations. Historical water level data may be retained for trend analysis and system improvement purposes.
7. Third-Party Services
Our services integrate with third-party providers, including WeatherCall for alert delivery, and cellular and satellite connectivity providers for data transmission. These third parties have their own privacy practices, and we encourage you to review their policies. Levelynx is not responsible for the privacy practices of third-party services.
8. Changes to This Policy
Levelynx may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
9. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us: